A mature and successful security program must engage and collaborate with the business owners who typically adopt and manage SaaS applications. This is necessary to achieve security goals without overwhelming security team resources or slowing down business teams with added friction.

When Valence Customer Lionbridge revoked 95% of obsolete or inactive tokens, more than 20% were revoked by business users themselves.

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Policies can be created that include the ability to notify employees before any changes take place or engage with them to remediate issues themselves. The ability to collaborate with employees, and request business justifications helps educate employees on SaaS security best practices. Security teams can then factor business considerations into their security decisions and avoid the typical business disruption concerns that can accompany automated security processes.